My Tinkerboard doesn't connect to my laptop

[JOHN DOE 0]

Hi, 

My PC doesn't recognize my tinkerboard S. Would this be a problem with my tinkerboard or my PC setup? 

The red led is on when I connect the power cable. 

A USB-C cable connects the tinkerboard to the PC. 

 

However, the PC gives no response when the USB-C cable is plugged in nor do I see anything under device manager indicating a COM port connection.  

Any feedback would be appreciated. 

 

Thank you.

[tooz 52]

hello @JOHN DOE, 

it's likely the power supply is not sufficient, please check if the cable you use and the power output of the laptop usb port meet the requirement: 

Requirement:

．1 x Micro-USB cable with data transfer functionality
．1 x Tinker Board power supply* or other qualified 5V/2-3A power supply**
．1 x Monitor
．1 x HDMI cable
．1 x Keyboard and mouse set

* Tinker Board power supply sold separately
** Cable must deliver up to 3A of power output

source: https://www.asus.com/networking-iot-servers/aiot-industrial-solutions/tinker-series/tinker-board-s/

[JOHN DOE 0]

I am using the power supply that came with the asus tinker board when I bought it.

Doesn't that still qualify? The red LED comes on when I connect the power supply.

[tooz 52]

hello @JOHN DOE, 

can you detail the setup, is the board connected to other peripherals?  what's the pc you're using? what's the software os version? does the board recognise other devices rather than the laptop through the usb port? does it work properly when it's not connected to the laptop?

[JOHN DOE 0]

Hello tooz

The board is not connected to any other peripherals. By peripherals do you mean like HDMI cable and stuff? No. 

I am using Samsung laptop, the os is Windows 11. I tried connecting it to my desktop computer but it also can't recognize the board.

What do you mean by when its' not connected to the laptop?

 

Thanks