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Hissing Noise Tinkerboard R2.0

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Hi!

We have the problem that the TB R2.0 starts to hiss on the analog audio output after a few hours or days. We have installed the latest firmware for the sound card, but this noise occurs on 6 of the 10 boards.

Does anyone have a solution? All solutions we have found on the internet and ASUS forum do not work.

LG

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hello @michiksdjfklsdjfl

1. what's the hardware version of the boards? (it's printed on the back of the product e.g. 'Tinker Board S R2.0 REV 0.1')

2. what's the audio firmware version you've updated to?

3. what's the os version you're using? (debian/ android/ ?)

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hello @michiksdjfklsdjfl

1. please open the terminal, execute the command below and send us the screenshot:

lsusb

2. please provide us steps to duplicate the issue and the audio file used; we have not observed the issue on our side and would like to reproduce the issue

3. does the hissing sound linger when occurs or does it only happen when you play the audio? if it's possible, could you send us the audio record with the hissing sound so we can narrow down the rootcause 

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Hi!

Andere Frage: Wir haben dir neueste Audio Firmware installiert (Version XX 13).

Bei den Boards die rauschen dürfte er das Update nach dem Neustart verwerfen und wir sehen wieder die Version XX 08.

Warum bleibt es nicht bei V XX 13?

Hier, wie wir es installiert haben:

a.       Unzip and copy the file to Tinker Board

b.      cd ALC4030U-FW-Tool
sudo chmod a+x ./rt_UAC_utility
sudo ./rt_UAC_utility --status
sudo ./rt_UAC_utility --force 0x49F6_ALC4030U_ASUS_Tinker_Board_0x0BDA_V13_20220718.rfw --reset RST_2_ATTACH
sudo ./rt_UAC_utility --status --reset RST_2_ATTACH
sudo reboot

 

sudo ./rt_UAC_utility -–status   => using this command to check the driver  FW version.

Wie installiert man die Firmeware / oder fehlt etwas in der obigen Anleitung?
Anbei Screenshot von lsusb und der Firmwareversionen XX 08 und XX 13

Liebe Grüße
Firmware 08.pngLSUSB.pngFirmware 13.png

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Hi!

Another question: We have installed the latest audio firmware (version XX 13).

With the boards that are noisy, it should discard the update after the restart and we see version XX 08 again.

Why doesn't it stay with V XX 13?

Here is how we installed it:

a.       Unzip and copy the file to Tinker Board

b.      cd ALC4030U-FW-Tool
sudo chmod a+x ./rt_UAC_utility
sudo ./rt_UAC_utility --status
sudo ./rt_UAC_utility --force 0x49F6_ALC4030U_ASUS_Tinker_Board_0x0BDA_V13_20220718.rfw --reset RST_2_ATTACH
sudo ./rt_UAC_utility --status --reset RST_2_ATTACH
sudo reboot

 

sudo ./rt_UAC_utility --status => using this command to check the driver FW version.

How to install the firmware / or is something missing in the instructions above?
Attached screenshot of lsusb and the firmware versions XX 08 and XX 13

Kind regards

Translated with DeepL.com (free version)

Firmware 08.pngLSUSB.pngFirmware 13.png

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hello @michiksdjfklsdjfl

On 9/19/2024 at 8:43 PM, michiksdjfklsdjfl said:

a.       Unzip and copy the file to Tinker Board

b.      cd ALC4030U-FW-Tool
sudo chmod a+x ./rt_UAC_utility
sudo ./rt_UAC_utility --status
sudo ./rt_UAC_utility --force 0x49F6_ALC4030U_ASUS_Tinker_Board_0x0BDA_V13_20220718.rfw --reset RST_2_ATTACH
sudo ./rt_UAC_utility --status --reset RST_2_ATTACH
sudo reboot

 

sudo ./rt_UAC_utility --status => using this command to check the driver FW version.

the steps are correct, is it possible for you to screenshot after every execution of the commands?

sudo chmod a+x ./rt_UAC_utility
sudo ./rt_UAC_utility --force 0x49F6_ALC4030U_ASUS_Tinker_Board_0x0BDA_V13_20220718.rfw --reset RST_2_ATTACH
sudo ./rt_UAC_utility --status --reset RST_2_ATTACH

after the driver installation, reboot and use these two command to verify: 

sudo reboot 
sudo ./rt_UAC_utility --status --reset RST_2_ATTACH

 

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